ASMP has recently introduced a new support desk software knows as Issue Tracking System (ITS) to improve the way ASYCUDA user countries log and track support calls and emails. This web based system provides a ticket system for all communications to ASMP’s helpdesk, which can then be tracked and managed by our dedicated Experts and the focal points who created the ticket.

The respective focal points of each country has been registered and can now login to raise tickets, track the progress of support ticket, view past tickets and monitor all actions taken to assist with an answer/solution.

The Issue Tracking System has gone live on the 18th of May, 2020 and we would like to invite all our ASYCUDA user countries to direct any changes/requests/issues to the new help desk. This can be done by either raising a ticket via a desktop computer or mobile device at the URL where an Expert of the ASMP team will look after you.